Front Office Associate

Job Title

Front Office Associate (FOA)

Department

Front Office

Reporting To

Front Office Manager

Location

The Magnus, Coimbatore

Job Summary

We are looking for a well-groomed, customer-oriented and enthusiastic Front Office Associate to manage guest interactions, handle check-in and check-out procedures, attend guest queries and ensure a pleasant guest experience. The candidate should possess good communication skills, a positive attitude and the ability to handle guest requests professionally.

Key Responsibilities

Welcome guests warmly and provide professional front desk assistance.

Handle guest check-in and check-out procedures efficiently.

Manage room reservations, booking enquiries and cancellations.

Attend telephone calls, guest enquiries and requests promptly.

Maintain guest records, registration forms and billing details accurately.

Coordinate with housekeeping, F&B and other departments for guest requirements.

Handle guest complaints and escalate issues to the reporting manager when required.

Prepare bills, collect payments and maintain accurate cash transactions.

Ensure proper shift handover and maintain front office registers.

Maintain cleanliness, discipline and professional standards at the reception.

Promote hotel facilities, services and available packages to guests.

Follow hotel policies, SOPs and guest confidentiality standards.

Eligibility & Qualifications

Minimum qualification

Any Degree / Diploma in Hotel Management or Hospitality.

Experience

0–2 years in Front Office / Hotel Operations.

Freshers with good communication skills may also apply.

Basic computer knowledge and MS Office skills.

Knowledge of hotel management software (PMS) will be an added advantage.

Required Skills

Excellent verbal communication and interpersonal skills.

Good English and Tamil communication.

Customer service and guest-handling skills.

Professional grooming and personal hygiene.

Basic billing and cash-handling knowledge.

Problem-solving and multitasking abilities.

Flexible to work rotational shifts, including weekends and holidays.

Positive attitude and team coordination.

Pay

₹17,000.00 - ₹25,000.00 per month

Benefits

Food provided

Paid sick time

Provident Fund

Work Location

In person