Customer Relationship Manager

Hiring

Customer Relationship Manager (CRM) -AutoMed /Auto Shop.

Industry

Automobile / Car Service & Detailing

Job Type

Full-Time

Experience

1–3 Years

Qualification

Any Degree / Diploma

Location

Chinniyampalayam (Local candidates preferred)

Job Description

We are looking for a dynamic and customer-focused Customer Relationship Manager /Supervisor cum Manager to manage customer interactions, coordinate workshop operations, and drive service sales. The candidate should have good communication, customer-handling, and automobile service knowledge.

Key Responsibilities

Manage and supervise day-to-day workshop operations.

Handle customer enquiries and ensure excellent customer service.

Follow up with customers regarding service updates, vehicle delivery, and feedback.

Coordinate with technicians and workshop staff for smooth and timely service delivery.

Understand customer requirements services such as polishing, painting, wheel alignment, engine tuning, and other car care services.

Generate service sales by identifying customer needs and converting enquiries into business.

Handle basic accounts, billing, cash collection, and documentation.

Ensure service quality standards and timely completion of work.

Maintain customer records and follow up for repeat business.

Required Skills

Excellent communication and interpersonal skills.

Strong customer relationship and handling skills.

Knowledge of automobile servicing and workshop operations.

Sales and business development abilities.

Basic knowledge of billing and accounts.

Good coordination, problem-solving, and team management skills.

Experience & Qualification

1–3 years of experience in automobile service, customer relationship management, or workshop operations.

Automobile industry experience is preferred.

Freshers with excellent communication and sales skills may also be considered.

A responsible, proactive, and target-oriented individual who can manage customer relationships, coordinate workshop activities, and contribute to business growth.

Interested candidates can apply with their updated resume.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person