Customer Relationship Executive – Jewellery Showroom

Job Description

CRM Executive – Jewellery Showroom

Company

DAR Jewellery

Location

Coimbatore, Tamil Nadu

Job Type

Full-Time

Department

Customer Relationship Management (CRM)

Experience

1–5 Years

Salary

₹25,000 per month, depending on experience and skills

About the Role

DAR Jewellery is looking for a customer-focused and proactive CRM Executive to strengthen customer relationships, improve customer satisfaction, and encourage repeat visits and purchases. The ideal candidate should have excellent communication skills, a professional approach, and the ability to maintain customer records and coordinate customer follow-ups effectively.

Key Responsibilities

Inform customers about new jewellery collections, product launches, festive offers, and special promotions.

Build strong customer relationships and encourage repeat purchases and customer loyalty.

Handle customer enquiries, feedback, and complaints professionally.

Coordinate with showroom sales teams to ensure a smooth customer experience.

Maintain records of customer interactions, follow-ups, appointments, and enquiries.

Identify opportunities to reconnect with inactive customers and increase customer engagement.

Support customer birthday, anniversary, and special occasion communication.

Ensure customer information is handled confidentially and maintained accurately.

Requirements

Any degree or relevant qualification.

1–5 years of experience in CRM, customer relations, customer service, or retail operations.

Experience in jewellery, retail, or luxury customer service will be an added advantage.

Good communication skills in Tamil and English.

Basic knowledge of MS Excel, customer databases, and CRM tools.

Strong interpersonal skills, patience, and a customer-oriented attitude.

Ability to manage multiple follow-ups and maintain accurate records.

Professional behaviour and a presentable appearance.

What We Offer

Competitive salary based on experience and skills.

Opportunity to work with an established jewellery retail brand.

Professional development and career growth opportunities.

Supportive working environment.

Interested candidates

Apply through Indeed with an updated resume.

Contact

9952400286

Work Location

Coimbatore, Tamil Nadu.

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

Leave encashment

Provident Fund

Work Location

In person