Process Executive

ROLES AND RESPONSIBILITY

Minimum 2 years of experience in a UK voice process or UK customer service role.Excellent verbal communication skills in English, with a strong command of UK English.Good UK accent comprehension and the ability to communicate naturally with UK customers.Strong listening, interpersonal, and problem-solving skills.Ability to handle customer complaints and challenging conversations professionally.Basic computer skills and experience using CRM or customer support tools.Customer-focused attitude with a professional and positive approach.Willingness to work in UK business hours or rotational shifts as required.

CANDIDATE PROFILE

Previous experience in an international BPO or contact centre

Familiarity with UK customer service standards and telephone etiquette.

Experience meeting call centre KPIs, including quality scores, customer satisfaction, and average handling time.

Pay

₹10,000.00 - ₹40,000.00 per month

Benefits

Flexible schedule

Provident Fund

Work Location

In person