Tele Marketing Executive

Job Title

Telecalling Team Leader

Role Overview

We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining good quality customer conversations.

Key Responsibilities

Lead the Team

Guide, mentor, and support telecallers to perform their best every day.

Monitor Performance

Check daily calling numbers, follow-ups, and sales conversions.

Train & Coach

Help new team members learn the process and train existing staff on better communication and closing skills.

Handle Escalations

Solve difficult customer complaints or issues that telecallers cannot handle alone.

Reports

Create daily, weekly, and monthly reports on team performance and share them with management.

Motivate

Keep the team energetic, positive, and focused through fun activities, incentives, and regular feedback.

Requirements / Skills Needed

Experience

0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment.

Communication

Good speaking and listening skills in tamil.

Leadership

Ability to handle people, solve problems, and keep the team motivated.

Basic Tech Skills

Comfortable using computers, Excel, and CRM software to track data.

Positive Attitude

Goal-oriented and target-driven mindset.

Pay

₹25,000.00 - ₹29,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Health insurance

Internet reimbursement

Leave encashment

Life insurance

Paid sick time

Paid time off

Provident Fund

Work from home

Work Location

In person