Customer Support Executive (CSE)

Role

Customer Support Executive (International Voice Process)

Location

Indore (Work From Office)

Shifts

Rotational, mostly night shifts, with rotational week-offs (5 working days a week)

Roles and Responsibilities

Handle inbound and outbound calls from international customers.

Resolve customer queries, complaints, and issues clearly and professionally

Provide accurate information about products, services, or accounts

Troubleshoot problems and escalate unresolved issues to the right team or supervisor

Record call details, customer information, and resolutions accurately in the CRM system

Meet daily and monthly targets for quality scores, call handling time (AHT), and customer satisfaction (CSAT)

Follow company policies, scripts, and process guidelines on every call

Maintain a polite, patient, and positive tone, even with upset customers

Work in rotational night shifts and adapt to different time zones

Skills Required

Must-have

Minimum 1 year of documented experience in an International Voice Process

Excellent spoken English and communication skills

Willingness to work rotational/night shifts and from the office

Other useful skills

Active listening and clear articulation, with a neutral accent

Problem-solving and quick decision-making

Basic computer knowledge and a good typing speed.

Patience, empathy, and the ability to handle pressure

Customer-first attitude and good time management

Eligibility

Undergraduates are welcome

Immediate joiners are preferred

Walk-in and virtual interviews available

Pay

₹250,000.00 - ₹600,000.00 per year

Work Location

In person