Customer Support Associate

Customer Support Associate – IKIRU

Location

Indore (On-site)

Experience

1–3 Years

Job Type

Full-time

About IKIRU

IKIRU is a curated home décor and furniture platform connecting customers with over 300 trusted manufacturers across India. We focus on creating seamless customer experiences by offering thoughtfully designed products, reliable service, and personalized support throughout the customer journey.

We believe every interaction with our customers should reflect warmth, trust, and attention to detail.

Role Overview

We are looking for a proactive and customer-focused Customer Support Associate to manage daily customer conversations across WhatsApp, calls, and chat platforms. The ideal candidate will lead both pre-purchase and post-purchase customer journeys while ensuring a seamless and delightful customer experience.

You will act as the bridge between customers, manufacturers, and internal teams — resolving queries, providing product guidance, coordinating internally, and ensuring customers feel valued at every stage.

Key Responsibilities

Handle customer conversations across WhatsApp, phone calls, chat, and other support channels.

Assist customers with product inquiries, recommendations, order updates, and issue resolution.

Manage end-to-end pre-purchase and post-purchase customer experience.

Coordinate with internal teams, logistics partners, and manufacturers to ensure timely resolutions.

Maintain professional, warm, and customer-centric communication at all times.

Resolve customer concerns efficiently while maintaining high satisfaction levels.

Track and follow up on open customer issues until closure.

Maintain accurate customer interaction records and feedback.

Identify recurring customer concerns and suggest process improvements.

Requirements

1–3 years of experience in customer support, customer success, or client servicing roles.

Excellent verbal and written communication skills in English and Hindi.

Strong interpersonal and problem-solving skills.

Comfortable handling customer conversations over calls and chat simultaneously.

Ability to work in a fast-paced environment with attention to detail.

Basic understanding of CRM tools, WhatsApp Business, and customer support workflows is preferred.

Prior experience in retail, home décor, furniture, e-commerce, or lifestyle industries will be an added advantage.

What We’re Looking For

Empathy and patience while handling customers.

Strong ownership and accountability.

A positive and solution-oriented mindset.

Someone who genuinely enjoys creating great customer experiences.

How to Apply

Please share your resume at

hr@ikiru.in

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Paid time off

Work Location

In person