voice process - Malayalam

Job Description – Malayalam Voice Process Executive

Job Location

Coimbatore, Tamil Nadu

Job Role

Customer Support Executive – Malayalam Voice Process

Salary

Up to ₹35,000 per month

Process Type

Voice Process (Inbound / Outbound)

Employment Type

Full-Time

Job Summary

We are looking for enthusiastic and customer-oriented candidates for the Malayalam Voice Process. The candidate will be responsible for handling customer calls, addressing queries, providing appropriate solutions, and ensuring a positive customer experience through effective communication in Malayalam.

Roles and Responsibilities

Handle inbound and outbound customer calls professionally.

Communicate fluently with customers in Malayalam.

Understand customer concerns and provide accurate resolutions.

Maintain high standards of customer service and customer satisfaction.

Record customer interactions and update information in the CRM system.

Follow company policies, call-handling procedures, and quality standards.

Achieve assigned daily and monthly performance targets.

Escalate complex customer issues to the concerned department when required.

Candidate Requirements

Fluency in spoken Malayalam is mandatory.

Basic English communication skills are preferred.

Tamil communication skills will be an added advantage.

Freshers and experienced candidates can apply.

Good listening, communication, and interpersonal skills.

Basic computer knowledge.

Ability to handle customer conversations professionally.

Salary and Benefits

Salary

Up to ₹35,000 per month.

Attractive salary based on experience and communication skills.

Incentives based on company policies and performance.

Training will be provided to selected candidates, if applicable.

Career growth opportunities.

Work Location

Coimbatore, Tamil Nadu.

Interested Candidates

Candidates who are fluent in Malayalam and interested in customer support or voice-process roles can apply.

Pay

Up to ₹35,000.00 per month

Work Location

In person