CRM Executive

Job Description – CRM Executive

Company

GrowthFather Pvt Ltd

Location

Edappally, Kochi, Kerala

Department

Client Relationship Management

Job Summary

GrowthFather Pvt Ltd is looking for a proactive and customer-focused CRM Executive to manage client relationships, handle customer queries, coordinate with internal teams, and ensure a smooth client experience. The ideal candidate should have excellent English communication skills, a positive attitude, and strong interpersonal skills.

Key Responsibilities

Build and maintain strong relationships with existing clients.

Communicate with clients through calls, emails, WhatsApp, and other communication channels.

Handle client queries, feedback, and concerns professionally.

Coordinate with internal teams to ensure timely delivery of client requirements.

Follow up with clients regularly regarding project updates and feedback.

Maintain accurate client records, interactions, and follow-up details in the CRM system.

Ensure client satisfaction and build long-term business relationships.

Identify client concerns and coordinate with the concerned departments for quick resolution.

Requirements

Excellent verbal and written English communication skills.

Good interpersonal and relationship-building skills.

Strong follow-up and coordination abilities.

Basic knowledge of MS Excel, Google Sheets, and CRM tools.

Ability to handle multiple clients and tasks efficiently.

Positive attitude with good problem-solving skills.

Prior experience in CRM, customer support, or client handling is an advantage.

Preferred Candidate

Candidates with strong communication and convincing skills.

Should be confident in handling client calls and professional conversations.

Must be organized, responsible, and customer-oriented.

Salary

As per industry standards and candidate experience.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Experience

CRM

1 year (Required)

Language

English (Required)

Work Location

In person