CRM Executive

Location

Turbhe, Navi Mumbai

Experience

Minimum 1 to 2 years (Freshers not eligible)

Type

Full-Time \| On-site

About the Company

Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactive CRM executive to support our leadership team and ensure exceptional customer engagement.

About the Company

Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactive CRM executive to support our leadership team and ensure exceptional customer engagement.

Role Overview

As a Customer Relationship Associate, you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.

Key Responsibilities

• Execute and monitor WhatsApp CRM campaigns using Interakt

• Manage and segment customer data for personalized communication

• Track campaign performance (open rates, responses, conversions) and prepare reports

• Coordinate with Sales, Marketing, and Support teams

• Respond to customer queries via Interakt’s shared inbox

• Assist in building automated customer engagement workflows

• Ensure accurate, clean CRM data and timely follow-upsAs

Requirements

• 1 – 2 years of relevant experience in CRM, customer support, or marketing

• Hands-on experience with Interakt or similar WhatsApp CRM tools

• Strong communication skills in English and Hindi

• Proficiency in Google Sheets / Excel

• Detail-oriented, organized, and customer-first mindset

• Must be available to work from our Turbhe office (on-site role)

Can apply directly here/mail your resume to careers@napchief.com

Pay

₹11,000.00 - ₹32,000.00 per month

Work Location

In person