CRM Executive

Job Summary

We are looking for a proactive and organised CRM Executive to manage customer relationships, coordinate sales orders and ensure smooth communication between customers and internal departments. The candidate will be responsible for order tracking, customer follow-ups, project updates, delivery coordination and maintaining customer records to ensure a seamless customer experience.

Key Responsibilities

• Handle customer enquiries, communications and regular follow-ups to maintain strong business relationships.
• Coordinate with the Sales, Projects, Production, Planning and Dispatch teams for order execution and timely delivery.
• Track customer orders, order status, project progress and delivery schedules.
• Act as a coordination point between customers and internal departments to ensure timely resolution of queries and concerns.
• Follow up with internal teams regarding pending orders, production status and dispatch commitments.
• Maintain customer databases, order records, enquiry details and sales coordination trackers.
• Prepare and maintain MIS reports related to customer enquiries, order status, pending deliveries and customer complaints.
• Ensure timely communication with customers regarding order updates, delivery schedules and project-related developments.
• Handle customer complaints and coordinate with relevant departments for timely resolution.
• Maintain proper documentation of customer interactions, purchase orders and other commercial correspondence.
• Support the sales team in quotation follow-ups, order processing and customer coordination.
• Monitor customer feedback and ensure customer satisfaction through effective follow-ups.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer relationship management and coordination abilities.
• Proficiency in MS Excel, Word and PowerPoint.
• Knowledge of ERP / CRM software will be an added advantage.
• Strong follow-up, documentation and reporting skills.
• Ability to coordinate with multiple departments.
• Good organisational and problem-solving abilities.

Eligibility Criteria

• Graduate in any discipline.
• 2–5 years of experience in CRM, Sales Coordination or Customer Relationship Management.
• Experience in electrical panel manufacturing, switchgear, EPC or engineering industries will be preferred.
• Prior experience handling B2B customers, purchase orders, order tracking and delivery coordination will be an advantage.

Pay

From ₹30,000.00 per month

Benefits

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person