Service Coordinator - Mumbai

• Attend to customer service calls and inquiries in a professional and courteous manner.

• Allocate service calls to technicians based on priority and availability, ensuring prompt

and efficient service delivery.

• Utilize the company CRM system to log, track, and manage all service calls and customer

interactions.

• Prepare repair quotations for air conditioning systems using Tally software.

• Follow up with customers for confirmation and approval of repair quotations.

• Coordinate with technicians and ensure all service calls are attended to within the

stipulated time frame.

• Maintain accurate records of all service calls, quotations, and customer interactions.

• Provide regular updates and reports to the management on service call status and

resolution.

• Assist in the preparation and distribution of service-related documentation and

communications.

• Handle any customer complaints or issues, ensuring they are resolved to the customer's

satisfaction.

• Proven experience in a customer service or service coordination role, preferably in the

HVAC\&R industry.

• Proficiency in using CRM systems and Tally software.

• Previous experience in preparing quotations and handling customer approvals.

• Ability to work independently and as part of a team.

Job Type

Full-time

Pay

Up to ₹300,000.00 per year

Experience

• total work: 1 year (Preferred)
• Tally: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• Customer query resolution: 1 year (Preferred)

Work Location

In person