Online Business Manager

Job Summary

We are looking for a proactive, customer-focused, and sales-driven Online Business Manager to oversee and support the brand's online business operations. The role involves managing online customer engagement, monitoring the brand's online reputation, handling and converting digital enquiries, driving online sales, and ensuring a seamless customer experience across digital channels.

Key ResponsibilitiesOnline Reputation \& Brand Management

• Monitor the brand's online presence across platforms such as Google and social media.
• Respond professionally and promptly to customer reviews, comments, queries, and feedback.
• Maintain a positive and consistent brand image across all online platforms.
• Monitor online customer sentiment and identify recurring concerns or areas for improvement.
• Encourage satisfied customers to share their feedback and reviews.
• Prepare regular reports on online reviews, ratings, customer feedback, and ORM performance.
• Coordinate with relevant teams to ensure timely resolution of customer concerns.

Online Sales \& Customer Engagement

• Manage customer enquiries and leads received through social media and other digital channels.
• Ensure timely follow-ups with potential customers through calls, WhatsApp, emails, and other communication channels.
• Drive lead conversion and contribute towards achieving assigned online sales targets.
• Build and maintain strong relationships with existing and potential customers.
• Identify opportunities for repeat business, upselling, and cross-selling.
• Ensure a smooth customer journey from initial enquiry to final purchase.

Online Business Management

• Monitor online sales performance and customer engagement.
• Maintain accurate records of customer interactions, leads, conversions, and sales activities.
• Analyse customer enquiries, conversion trends, and sales performance to identify opportunities for improvement.
• Coordinate with the Marketing, Sales, Customer Service, and other relevant teams to improve online business performance.
• Prepare regular MIS and performance reports for management.
• Suggest and implement initiatives to improve customer experience, lead conversion, retention, and online revenue.

Skills \& Requirements

• Excellent written and verbal communication skills.
• Strong sales, negotiation, and customer relationship management abilities.
• Good understanding of social media platforms, online customer engagement, and ORM.
• Strong analytical and problem-solving skills.
• Sales-oriented mindset with strong follow-up and conversion abilities.
• Ability to handle customer complaints and concerns professionally.
• Good knowledge of CRM systems, MS Excel, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

Pay

₹60,000.00 - ₹800,000.00 per month

Application Question(s)

• What is your current salary?
• Do you have experience managing a team of Online sales and orm?

Work Location

In person