FO
Guest Service Associate - Front Office
Forte Kochi · Kochi
PayPay not listed
WhereKochiKerala
TypeFull time
Posted2 Nov3 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list32 named
Record-keepingCustomer communicationCustomer complaint handlingHotel and accommodation payment processingPayment processingStakeholder liaisonGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inCross-departmental liaisonFront-of-house coordinationAccurate transaction records managementHandling dissatisfied clientsCashieringBusiness etiquettePayment collectionClient servicesRespectful communicationProperty management systems (PMS)Clean workspace maintenanceClient communication skillsOPERACross-functional collaborationInternal team coordination for issue resolutionBillingCommunication skillsClient liaisonTeam coordinationCross-functional communicationReception managementReservation management
About this job
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Verify guest reservations and ensure accuracy in registration details.
- Respond to guest queries and resolve complaints in a timely and courteous manner.
- Manage room assignments based on guest preferences and availability.
- Process payments and maintain accurate billing records.
- Coordinate with housekeeping and other departments to fulfill guest requests.
- Maintain a clean and organized front desk area.
- Provide information about the hotel, local attractions, and travel directions.
- Follow all hotel policies, procedures, and standards of service.
Requirements
- Previous experience in a hotel front office or customer service role is a plus.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).
- Good organizational and multitasking abilities.
- Professional appearance and demeanor.
- Flexibility to work shifts, including weekends and holidays.
Key Skills
- Customer service excellence
- Problem-solving
- Multitasking
- Attention to detail
- Teamwork
- Time management
- Job Type
- Full-time
Benefits
Food provided
Paid sick time
Provident Fund
Ability to commute/relocate
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
- Work Location
- In person
Similar jobs in Kochi24 liveSee all →
Guest Service AssociateIHCL · Kochivia SimplyHired
Housekeeping GSA (Guest Service Associate)Pgs vedanta · Kochivia SimplyHired
Guest Service Associate (F&B Service)FORTE KOCHI HOTEL · Kochivia SimplyHired
Guest Service Associate - HousekeepingMarriott · Kochivia Naukri
Guest Service Associate-Food & Beverage ServiceMarriott Hotels Resorts · Kochivia Adzuna
Guest Service Associate-HousekeepingMarriott · Kochivia Naukri
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →