IN
Customer Relationship Manager (CRM)
INDEL SUZUKI · Kochi
Pay₹13,000–22,000a month, as listed
WhereKochiKerala
TypeFull time
Posted4 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list38 named
Customer feedback collectionCustomer records maintenanceLead generation from existing customersCustomer complaint handlingInbound salesAfter-sales serviceOutbound lead nurturingMicrosoft ExcelCollaboration with salesCustomer relationship buildingCustomer retentionReferral-based lead generationCoordination with sales teamsPhone communicationClient detail updatesSales referralsOutbound telemarketingClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionLead conversionHandling dissatisfied clientsBachelor's degreeLead nurturingClient servicesPhone canvassingCRM system proficiencyClient referralsAutomotive industry sales experienceTelemarketingCommunication skillsSales follow-upAdd-on salesAfter-sales follow-upCustomer acquisitionReferral-based sellingClient interaction via phone callsCustomer data entry
About this job
Responsibilities
Follow up with new customer enquiries and generate sales.
Coordinate with sales executives for lead conversion.
Follow up on pending bookings and lost leads.
Conduct post-delivery customer satisfaction calls.
Generate referral leads from existing customers.
Handle customer complaints and coordinate for resolution.
Maintain customer database and daily CRM reports.
Promote repeat sales, exchange and upgrade opportunities.
Required Skills
Graduate in any discipline.
Good communication and telephone handling skills.
Basic MS Excel and CRM knowledge.
Experience in automobile sales/CRM preferred.
Customer-oriented and target-driven approach.
- Job Type
- Full-time
- Pay
- ₹13,000.00 - ₹22,000.00 per month
Benefits
Health insurance
Paid sick time
Provident Fund
- Work Location
- In person
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