Receptionist

Job description

Job Summary

We are looking for a responsible and organized Front office cum Customer Support Executive to manage reception duties, handle customer calls, and support service operations. The role requires good communication skills, attention to detail, and the ability to follow up on tasks consistently.

Key Responsibilities

Front Office Duties

Greet and welcome visitors, and direct them to the appropriate person or department

Maintain a visitor logbook

Collect Proof of Delivery (POD) from delivery personnel and ensure proper documentation

Keep the reception area clean, organized, and presentable at all times

Call Handling & Customer Support

Answer incoming calls on the toll-free number and return missed calls

Handle product enquiries and generate leads

Service Coordination

Follow up daily on open pending service calls

Coordinate with Authorized Service Partners (ASPs) to ensure timely closure of calls (both on-site and in the system)

Spare Parts Coordination

Monitor spare parts pending cases

Follow up with ASPs to ensure orders are placed and updated in the system

Quality Check

Verify cancelled service calls by contacting customers to ensure accurate closure and prevent incorrect reporting

Requirements

Good communication and interpersonal skills

Basic computer knowledge (MS Office, data entry)

Ability to multitask and follow up consistently

Job Type

Full-time

Pay

₹15,500.00 - ₹18,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Experience

Front desk

1 year (Preferred)

Work Location

In person