Front Office Admin

diwaniya furnishings · Kochi

Pay₹18,000–22,000a month, as listed

WhereKochiKerala

TypeFull time

Posted31 Oct5 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list39 named

Guest check-in and check-outHotel bookingCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionCustomer relationship buildingEmail communicationIndividual booking creationInbound customer enquiry call handlingPhone communicationInventory managementGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inInbound voiceBack office operationsBack office processingFront-of-house coordinationHandling dissatisfied clientsClient invoicingHotel and accommodation guest check-outHousekeeping coordinationRecords managementClient servicesData entryProperty management systems (PMS)Secretarial workSuggestive sellingProfessional phone etiquetteBillingClient liaisonAdd-on salesOffice phone managementInvoice creationReception managementFront office managementReservation management

About this job

To, act as the face of the resort, ensuring a seamless and high-quality guest experience from arrival to departure. You will manage the "nerve center" of the resort, balancing guest relations with administrative efficiency.

Key Responsibilities

Guest Relations & Concierge

Provide a warm welcome to all guests.

Handle check-ins and check-outs efficiently using the Property Management System.

Administrative Tasks

Manage room inventory and process bookings via OTAs (Booking.com, Agoda) and direct calls.

Maintain accurate guest records and handle billing/invoicing.

Coordinate with Housekeeping and F&B teams to ensure rooms are ready for arrivals.

Communication & Sales

Respond to inquiries via email, phone, and WhatsApp promptly.

Up-sell resort facilities like specialty dining, or local tours.

Address and resolve guest complaints with empathy and speed.

Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person

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