Customer Support Executive (CSE)

Job Summary

We are looking for a Customer Support Executive to join our Coimbatore Support Office. The candidate will handle

customer queries, provide timely assistance, coordinate with internal teams, and ensure a professional and

customer-focused service experience.

Key Responsibilities

Handle customer queries through Email, Live Chat, and VSoft CRM.

Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and

satisfactory responses.

Provide prompt and accurate solutions to customer inquiries.

Coordinate with internal teams to resolve customer concerns.

Maintain accurate records of customer interactions and follow-ups.

Escalate complex or unresolved issues to the appropriate internal team.

Ensure timely follow-up and closure of customer requests.

Maintain a professional and customer-centric approach.

Support day-to-day customer service operations.

Follow company policies, processes, and service standards.

Eligibility

B.Sc. Biotechnology

B.Sc. Biochemistry

M.Sc. Biotechnology

M.Sc. Biochemistry

DMLT

Experience

Freshers or candidates with up to 2 years of relevant experience.

Age

18–35 years.

Pay

₹21,000.00 - ₹23,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Provident Fund

Work Location

In person