Customer Support Associate

Job Title

Customer Support Associate

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across all support channels. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or support tickets in a timely and professional manner.

Identify customer needs and provide accurate solutions or appropriate guidance.

Resolve product or service issues by clarifying customer complaints and determining the best solution.

Document customer interactions and maintain detailed records in the CRM system.

Escalate complex or unresolved issues to the appropriate internal teams.

Follow up with customers to ensure their issues are fully resolved.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Stay updated on product knowledge, company policies, and support processes.

Contribute to improving customer support processes and documentation.

Required Skills and Qualifications

Bachelor’s degree or equivalent experience preferred.

1–4 years of experience in customer support, customer service, or a similar role.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask and manage time effectively.

Familiarity with CRM systems and customer support tools is a plus.

Strong attention to detail and organizational skills.

Ability to work independently and as part of a team.

Preferred Qualifications

Experience working in a fast-paced support environment.

Knowledge of helpdesk software and ticketing systems.

Experience with chat and email support platforms.

Key Competencies

Customer-centric mindset

Active listening

Patience and empathy

Adaptability

Team collaboration

Working Conditions

May include shift work, including evenings or weekends depending on business needs.

Benefits

Health insurance

Paid time off

Provident Fund

Work Location

Coimbatore – Work From Office

Interested candidates are invited to submit their updated resume to HR@Immedone.com with the subject line

“Application for Customer Support Associate – [Your Name]”

Pay

Up to ₹400,000.00 per year

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person