Customer Support & Order Dispatch Executive

Daawat Wale is looking for a responsible, organised and customer-oriented individual to manage customer enquiries, order processing, packing coordination and dispatch operations.

The ideal candidate should be comfortable handling customer calls and WhatsApp enquiries while ensuring that all orders are accurately packed and dispatched on time.

Key Responsibilities

Handle incoming customer calls and WhatsApp enquiries.

Provide information regarding menus, pricing, packages and order details.

Record, confirm and schedule customer orders accurately.

Maintain daily order records and update order status.

Coordinate with the kitchen team for timely order preparation.

Manage and supervise order packing as per customer requirements.

Verify food items, quantities, accompaniments and packaging before dispatch.

Coordinate with delivery personnel to ensure timely and accurate dispatch.

Ensure proper labelling and identification of customer orders.

Maintain smooth order flow during high-volume business hours.

Requirements

Good communication skills in Hindi and English.

Basic computer and WhatsApp handling skills.

Strong organisational and multitasking abilities.

Responsible, punctual and detail-oriented.

Ability to work in a fast-paced food business environment.

Previous experience in customer support, order management, packing or dispatch will be preferred.

Freshers with the right attitude may also apply.

Pay

₹13,000.00 - ₹20,000.00 per month

Benefits

Food provided

Work Location

In person