Customer Support Executive

Experience

6 Months – 1 Year

Job Location

Greater Noida

Work Mode

Work From Office (WFO)

Employment Type

Full-Time

Department

Customer Support

Job Overview

We are looking for a customer-oriented and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

Handle customer queries through calls, emails, and chat.

Resolve customer complaints and provide appropriate solutions.

Maintain a professional and friendly approach while communicating with customers.

Provide accurate information about company products and services.

Follow up with customers to ensure their issues are resolved.

Maintain customer records and update information in the CRM system.

Coordinate with internal teams to resolve customer-related issues.

Ensure customer satisfaction and maintain service quality.

Handle multiple customer requests efficiently.

Required Skills

6 months to 1 year of experience in Customer Support or Customer Service.

Excellent verbal and written communication skills.

Good problem-solving and interpersonal skills.

Basic computer knowledge and proficiency in MS Office.

Ability to handle customer complaints patiently and professionally.

Good listening and time-management skills.

Ability to work in a team and handle multiple tasks.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person