Customer Support | 1-3 Years | Noida

Capgemini · Noida

PayPay not listed

WhereNoidaUttar Pradesh

TypeFull time

Posted5 Nov3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list56 named

Live chatTechnical troubleshootingCustomer records maintenanceRecord-keepingTransaction monitoringCustomer complaint handlingKYC rulesCustomer relationship buildingClient onboardingEmail communicationInbound customer enquiry call handlingStakeholder collaborationBasic service issue troubleshootingCompliance record maintenanceFinancePhone communicationBlockchainOperations coordinationAccount troubleshootingDefect analysisStakeholder liaisonClient enquiry handlingEscalation managementInternal team coordination for query resolutionCross-departmental liaisonRefund processingBack office processingAfter-sales issue resolutionCustomer due diligenceAccurate transaction records managementSuspicious activity investigationsCollaboration with business operationsHandling dissatisfied clientsCustomer request processingStakeholder coordinationClient servicesCustomer relationship managementChargeback handlingProblem identificationMultidisciplinary collaborationBilling issue enquiriesSanctions screeningClient communication skillsSuspicious activity escalationRisk & issue managementInternal team coordination for issue resolutionCommunication skillsAccount openingTeam coordinationRetail banking account supportCross-functional communicationIssue reportingFailure analysisClient interaction via phone callsSystem issue identificationStakeholder management

About this job

Your Profile

Manage customer onboarding, account verification, activation, and KYC-related queries.

Investigate onboarding delays, discrepancies, and verification failures, escalating high-risk cases to Compliance, Risk, or Operations teams.

Handle customer inquiries, disputes, and complaints related to stablecoin deposits, withdrawals, transfers, and payment transactions.

Investigate failed, delayed, rejected, reversed, duplicate, or incorrect transactions and provide timely resolutions.

Review transaction records, account details, timestamps, and system data to identify root causes and resolve issues.

Coordinate with Payments, Engineering, Finance, Operations, Compliance, and Risk teams for case resolution.

Manage customer complaints end-to-end, including fraud concerns, unauthorized transactions, and compliance-sensitive matters.

Maintain accurate case records, audit trails, and customer communications.

Communicate complex payment and blockchain-related issues through voice, email, and chat channels while ensuring an excellent customer experience.

Your Role

Experience in customer support or operations within Payments, FinTech, Banking, Cryptocurrency, Digital Assets, or Financial Services.

Strong understanding of payment processing and transaction lifecycles.

Experience handling disputes, escalations, transaction investigations, refunds, reversals, reconciliations, and chargebacks.

Knowledge of Stablecoins, Crypto Wallets, Blockchain Transactions, and On-chain/Off-chain Transfers.

Familiarity with Blockchain Explorers and basic transaction tracing.

Understanding of KYC/KYB, AML, Sanctions Screening, Transaction Monitoring, and Fraud Prevention.

Experience supporting customers via voice, email, and chat in a fast-paced environment.

Ability to collaborate effectively with Compliance, Risk, Technical, and Operations teams.

Strong communication, analytical, problem-solving, and stakeholder-management skills.

This condensed version retains all critical requirements while significantly reducing the overall content length.

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