Front Desk Executive

About the Role

We are looking for a smart, confident, well-organized, and customer-oriented Front Desk Executive to manage the front office operations of our luxury fashion and bridal couture showroom.

The role goes beyond traditional reception duties. The Front Desk Executive will be responsible for creating an exceptional first impression, ensuring seamless customer communication, coordinating order updates and deliveries, maintaining CRM records, and supporting the overall showroom operations.

The ideal candidate should possess excellent communication skills, a proactive approach, strong coordination abilities, and a genuine passion for delivering outstanding customer experiences.

Key Responsibilities

Front Desk & Customer Experience

Manage the entire front desk and ensure smooth day-to-day front office operations.

Welcome and greet customers professionally, ensuring a warm and personalized experience.

Act as the primary point of contact for customer queries related to orders, trials, alterations, and deliveries.

Ensure every customer receives prompt attention and an exceptional showroom experience.

Assist customers with required documentation and ensure forms are completed manually as well as digitally using tablets.

Customer Communication & Coordination

Handle incoming and outgoing calls and manage customer communication through official WhatsApp groups.

Maintain and update customer appointments received through the appointment portal.

Send personalized thank-you messages to customers after their visits or purchases.

Share garment pictures with customers as per the prescribed 10-day communication process.

Keep customers informed about order progress, trial schedules, and delivery timelines.

Coordinate with customers proactively in case of order delays and communicate revised timelines professionally.

Order & Delivery Management

Coordinate end-to-end customer order management and ensure timely communication at every stage.

Monitor pending orders and follow up with the concerned departments to avoid delays.

Coordinate customer deliveries, ensuring all garments are ready and dispatched on schedule.

Arrange doorstep deliveries wherever requested and ensure timely execution.

Coordinate payment collection and follow up on outstanding balances as per company policies.

Ensure proper notification and communication of order status to customers.

CRM & Documentation Management

Maintain accurate and updated customer information in the company's CRM systems, including Asiana and KEDPL.

Ensure all customer interactions, appointments, order details, and follow-ups are recorded correctly.

Manage inward and outward challans and maintain proper documentation.

Make daily computer entries and maintain relevant registers and operational records.

Ensure smooth functioning and accuracy of all front office data and records.

Showroom & General Administration

Maintain showroom cleanliness, hygiene, fragrance, and overall presentation.

Ensure the entire premises, including washrooms, are clean and well-maintained throughout the day.

Manage customer refreshments, including tea and coffee orders, and maintain the necessary records.

Oversee general office administration and ensure smooth daily operations.

Coordinate with all departments and team members across Asiana and KEDPL.

Sales & Styling Support

Support the sales team in managing customer interactions during busy showroom hours.

Assist in handling customers on the ramp and provide basic fashion consultation when required.

Be comfortable wearing and presenting outfits for customers whenever required.

Extend operational support to the sales and styling teams to ensure a seamless customer journey.

Candidate Requirements

Graduate in any discipline; candidates with relevant hospitality, retail, or customer service qualifications will be preferred.

1–5 years of experience in front desk management, hospitality, luxury retail, customer service, or showroom operations.

Excellent verbal and written communication skills.

Good knowledge of MS Office, Excel, email, WhatsApp, and basic computer operations.

Experience working with CRM software or appointment management systems will be an added advantage.

Strong organizational, multitasking, and follow-up skills.

Presentable, confident, courteous, and professional personality.

Ability to handle customer queries and difficult situations with patience and maturity.

High attention to detail and a strong sense of ownership and responsibility.

Willingness to support the sales and showroom teams whenever required.

What We Are Looking For

We are looking for someone who

Takes ownership of responsibilities rather than waiting for instructions.

Understands the importance of customer experience in a luxury retail environment.

Is proactive, disciplined, punctual, and detail-oriented.

Can coordinate effectively with multiple departments.

Can manage several tasks simultaneously without compromising service quality.

Takes pride in maintaining a well-organized and welcoming showroom.

What We Offer

Opportunity to work in a premium luxury fashion and bridal couture environment.

Exposure to customer experience, luxury retail, and showroom operations.

A dynamic and professional working environment.

Opportunities to learn and grow across front office and retail operations.

How to Apply

Interested candidates can share their updated resumes or contact our HR team directly.

Contact Number

+91 99539 96470

Email

careers@kedpl.com

If you are organized, proactive, and passionate about delivering an exceptional customer experience, we would love to hear from you!

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Provident Fund

Work Location

In person