Chat Support Associate

33 Holdings Global · Kochi

PayPay not listed

WhereKochiKerala

TypeFull time

Posted7 Nov4 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list20 named

Live chatCustomer records maintenanceRecord-keepingCustomer communicationCustomer complaint handlingCustomer appointment bookingClient enquiry handlingClient record-keeping practicesProcess improvementEnglishCommunication platformsAccurate transaction records managementHandling dissatisfied clientsBachelor's degreeClient servicesProviding product informationClient communication skillsEscalation handlingClient educationClient liaison

About this job

Respond promptly to customer inquiries via online chat platforms.

Provide accurate information about our products and services.

Assist customers with Booking Appoiments

Resolve customer complaints and escalate complex issues to the appropriate department.

Ensure high levels of customer satisfaction through timely and effective communication.

Collaborate with other team members to improve processes and enhance the overall customer experience.

Maintain detailed records of customer interactions and transactions.

Stay up-to-date on company policies, products, and promotions.

Job Type: Full-time

Benefits

Health insurance

Paid time off

Provident Fund

Language

English (Preferred)

Location

Kochi, Kerala (Preferred)

Work Location: In person

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