Assistant CRM

Key Responsibilities

Handle customer calls and service-related enquiries.

Follow up with customers regarding vehicle servicing, appointments and service reminders.

Coordinate with Service Advisors and the Service Team.

Conduct post-service customer feedback calls.

Handle customer complaints and escalate issues to the concerned department.

Maintain customer records and update CRM data.

Ensure timely follow-ups and improve customer satisfaction.

Support the CRM team in daily operations and reporting.

Requirements

Any Degree / Diploma.

0–2 years of experience in CRM or customer service.

Good communication and telephone handling skills.

Basic computer knowledge (MS Office / CRM software).

Customer-focused attitude and good interpersonal skills.

Pay

From ₹16,000.00 per month

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person