Service advisor

JOB OPENING – SERVICE ADVISOR Popular Hyundai | Ernakulam Position: Service Advisor Location: Ernakulam, Kerala Job Responsibilities - Welcome customers and understand their vehicle service and repair requirements. - Prepare accurate job cards based on customer complaints and vehicle condition. - Explain required repairs, maintenance, and estimated costs to customers. - Coordinate with technicians and the workshop team to ensure timely completion of jobs. - Monitor the progress of repair and service work. - Conduct vehicle inspections and identify additional service requirements. - Provide regular updates to customers regarding vehicle status. - Prepare and explain service estimates and final invoices. - Ensure customer concerns are properly addressed and resolved. - Conduct vehicle delivery after confirming that all required work has been completed. - Maintain proper customer and service records. - Ensure compliance with Hyundai service standards and company procedures. - Maintain high levels of customer satisfaction and service quality. Qualification - Diploma / Degree in Automobile or Mechanical Engineering preferred. - Good knowledge of automobile servicing and maintenance. - Previous experience as a Service Advisor in an automobile dealership will be an added advantage. - Freshers with relevant qualifications and good communication skills may also apply. Skills Required - Excellent communication and customer-handling skills. - Good knowledge of automobiles and vehicle maintenance. - Strong coordination and problem-solving skills. - Good computer and documentation skills. - Ability to work under pressure and meet deadlines. - Customer-focused attitude and professional behaviour. Location: Ernakulam Industry: Automobile / Automotive Service

Pay

₹10,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Leave encashment

Paid time off

Provident Fund

Work Location

In person