Service Advisor Trainee

Key Responsibilities

• Receive customers and understand their vehicle service and repair requirements.
• Conduct initial vehicle inspection and accurately record customer complaints in the Job Card.
• Explain the required service, estimated costs, and expected delivery time to customers.
• Coordinate with technicians and the workshop team to ensure timely completion of jobs.
• Monitor vehicle repair progress and provide regular updates to customers.
• Identify additional repair/service requirements and obtain customer approval before proceeding.
• Ensure all jobs mentioned in the Job Card are completed as per prescribed standards.
• Conduct a final inspection and ensure the vehicle is ready for delivery.
• Explain the work carried out, invoice details, and maintenance requirements during vehicle delivery.
• Handle customer complaints professionally and escalate unresolved issues to the Service Manager.
• Conduct post-service follow-ups and collect customer feedback.
• Maintain accurate records and update relevant service/CRM systems.
• Support achievement of customer satisfaction, service revenue, retention, and other dealership targets.

Candidate Profile

• Diploma / Degree in Automobile, Mechanical Engineering, or related field preferred.
• Experience as a Service Advisor in an automobile dealership is preferred.
• Freshers with relevant automobile knowledge and good communication skills may also be considered for trainee positions.
• Good knowledge of vehicle systems and basic service procedures.
• Strong customer-handling and communication skills.
• Good coordination, problem-solving, and time-management abilities.
• Customer-focused with a professional attitude.
• Ability to work effectively in a fast-paced workshop environment.

Pay

₹13,000.00 - ₹20,000.00 per month

Benefits

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location

In person