CRM Executive (Customer Relationship Management)

CLASSY FURNITURE · Kochi

Pay₹14,000–18,000a month, as listed

WhereKochiKerala

TypeFull time

Posted9 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list45 named

Customer feedback collectionSales persuasionCustomer records maintenanceComputer operationAfter-sales serviceOutbound lead nurturingCollaboration with salesCustomer relationship buildingInbound customer enquiry call handlingCoordination with sales teamsPhone communicationClient detail updatesEnterprise SoftwareComputer literacyOperations coordinationSpreadsheetsClient enquiry handlingInbound voiceMalayalamOutbound telemarketingCross-departmental liaisonEnglishClient relationship developmentClient data maintenance in CRMLocal languageLead conversionClient feedback collectionLead nurturingCustomer service through social mediaClient servicesPhone canvassingTelesalesCRM system proficiencyProductivity softwareClient communication skillsTelemarketingCommunication skillsSales follow-upClient liaisonTeam coordinationAfter-sales follow-upClosing dealsClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

Location: Kochi, kalamassery
Company: Classy Furniture

We are looking for a smart and responsible CRM Executive to handle customer coordination and follow-ups.

Job Responsibilities

Handle customer enquiries (WhatsApp, Calls, Instagram, Website)
Follow-up with leads and convert into orders
Maintain customer data and update CRM system
Coordinate with sales, production & delivery team
Ensure customer satisfaction and timely updates
Handle post-sales support and feedback collection

Requirements

Good communication skills (Malayalam + English)
Basic computer knowledge (Excel, CRM software)
Experience in CRM / customer support preferred
Strong follow-up and convincing skills
Friendly and professional attitude

Who Can Apply

Experienced candidates
Freshers can also apply

Pay: ₹14,000.00 - ₹18,000.00 per month

Application Question(s)

Are you available for immediate joining?

Are you comfortable making 50–70 outbound calls daily?

Language

English , malayalam (Required)

Work Location: In person

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