Customer Service Executive

Key Responsibilities

Make outbound calls to prospective clients, introduce company products and services, and generate business leads.

Handle inbound customer enquiries through phone calls, emails, and other communication channels.

Identify potential business opportunities and qualify leads based on customer requirements and business needs.

Support the Business Development team in lead generation, prospecting, appointment scheduling, and client follow-ups.

Conduct regular follow-ups with prospective and existing clients to maintain engagement and develop business relationships.

Coordinate meetings, product demonstrations, and client discussions for the Business Development team.

Provide basic product and service information to customers and direct technical or complex enquiries to the relevant teams.

Maintain professional communication with clients and ensure timely responses to enquiries and requests.

Maintain and update customer databases, lead details, call records, and follow-up activities in the CRM system.

Assist the BD team with sales campaigns, promotional activities, and other business development initiatives.

Prepare daily and weekly reports on calls made, leads generated, customer interactions, and follow-up status.

Coordinate with internal departments to ensure customer enquiries and requests are addressed efficiently.

Job Type

Full-time

Pay

₹22,000.00 - ₹50,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Application Question(s)

What is your current Salary?

What is your Expected Salary?

If selected, in how many days will you be able to join us?

Experience

Customer service

1 year (Required)

Work Location

In person