Senior Specialist

Job Summary

The Senior Team Leader – R2R is responsible for the end-to-end delivery of Record to Report operations, including general ledger accounting, month-end and year-end close, balance sheet reconciliations, intercompany accounting, and financial reporting support. The role leads a team of finance professionals, ensures adherence to SLAs, accounting policies and internal controls, and drives process improvement, automation and stakeholder satisfaction.

Key Responsibilities

Operations & Delivery

Oversee end-to-end R2R activities, including journal entries, accruals, provisions, prepayments, fixed assets, intercompany and general ledger maintenance.

Manage month-end, quarter-end and year-end close activities in line with the close calendar, ensuring timely and accurate completion.

Ensure balance sheet reconciliations are completed, reviewed and signed off on time, with aged items investigated and cleared.

Review trial balances, flux and variance analyses, and ensure unusual movements are explained and escalated.

Monitor intercompany transactions and settlements, and drive timely resolution of mismatches.

Support preparation of management reports, financial statements and regulatory/statutory reporting inputs.

Ensure delivery against agreed SLAs, KPIs and turnaround times, and manage workload allocation and backlog.

People Management

Lead, coach and mentor a team of Team Leaders and Process Executives; set clear goals, KPIs and performance expectations.

Conduct regular one-on-ones, performance reviews and feedback sessions; manage performance improvement plans where required.

Plan resources, manage attendance and capacity, and support hiring, onboarding and succession planning.

Identify training needs, conduct knowledge-sharing sessions and build a strong bench of backups for critical activities.

Drive team engagement, motivation and attrition control.

Control, Compliance and Quality

Ensure compliance with accounting standards (IFRS / US GAAP / local GAAP), client policies, SOPs and internal control frameworks (e.g., SOX).

Support internal and external audits by providing timely and accurate documentation and responses.

Maintain and update SOPs, process documentation and desktop procedures.

Perform quality checks, root cause analysis and corrective/preventive actions for errors and escalations.

Ensure segregation of duties, access controls and data confidentiality.

Stakeholder Management and Continuous Improvement

Act as the primary point of contact for client finance teams, controllers and internal stakeholders on R2R matters.

Prepare and present MIS, dashboards, service reviews and performance updates to management and clients.

Manage escalations and drive timely resolution of issues and risks.

Identify and implement process improvements, standardization and automation (e.g., RPA, ERP enhancements, Lean/Six Sigma) to improve efficiency and accuracy.

Support transitions, new process onboarding and change management initiatives.

Qualification

Bachelor's or Master's degree in Commerce, Accounting or Finance (M.Com / MBA Finance preferred).

Professional qualification such as CA, CMA, CPA or ACCA (completed or pursuing) is an advantage.

8–12 years of overall experience in finance and accounting, with at least 5 years in R2R / General Ledger accounting.

Minimum 2–3 years of experience in a team leader or supervisory role managing teams of 15–30 members.

Experience in a shared services / BPO environment with client-facing exposure is preferred.

Skill Requirements

Technical: Strong knowledge of GL accounting, month-end close, reconciliations, accruals, intercompany, fixed assets and financial reporting.

Systems: Hands-on experience with ERP systems (Qube/SAP / Oracle / Workday or similar), advanced MS Excel, and reporting/automation tools (Power BI, RPA preferred).

Leadership

Ability to lead, motivate, coach and develop teams; strong decision-making and ownership.

Communication

Excellent written and verbal communication, with the ability to engage senior stakeholders and clients.

Analytical

Strong analytical, problem-solving and root cause analysis skills with attention to detail.

Process Excellence

Exposure to Lean / Six Sigma, process documentation and continuous improvement.

Time Management

Ability to manage multiple priorities and tight close deadlines.

Key Performance Indicators

Timeliness and accuracy of month-end / year-end close (on-time close %).

Balance sheet reconciliation completion and aged reconciling items.

SLA / turnaround time adherence and backlog levels.

Quality metrics

error rate, rework, and audit observations.

Compliance with internal controls and policies.

Client / stakeholder satisfaction (CSAT) and escalation closure.

Team productivity, attrition, attendance and engagement.

Number and impact of process improvement / automation initiatives implemented

Must Have Skill

Analytical Skills

Good to Have Skill

Other Requirements