Customer Success Specialist

Key Responsibilities \& Skills

• Manage Helpdesk Emails: Promptly respond to helpdesk emails, ensuring all client queries are addressed efficiently and effectively.
• Utilize Ticketing Tool: Use our ticketing system to manage and track service requests, ensuring timely resolution and monitoring of turnaround times (TAT).
• Project Lifecycle Management: Oversee the end-to-end project implementation lifecycle including planning, execution, monitoring, and delivery to ensure adherence to timelines and quality standards.
• Client Management: Handle corporate clients and ensure smooth product implementation, rollout, user acceptance testing, and final sign-off.
• Build Client Relationships: Develop and maintain strong relationships with clients by understanding their business needs and ensuring a positive customer experience.
• Cross-Functional Communication: Serve as the liaison between clients, business stakeholders, and the development team to facilitate effective communication and timely resolution of queries and requirements.
• Product Demonstrations: Coordinate product demonstrations and Proof of Concepts (POCs) with prospective and existing clients in collaboration with relevant internal teams.
• Data Analysis: Gather and analyze client feedback to drive continuous improvements and enhance customer satisfaction.

Preferred Qualifications

• Bachelor’s degree preferabley in Computer Science, IT, Business Administration, or a related field.
• 2+ years of experience in Customer Success, Client Relationship Management, QA, Project Coordination, or Software Implementation.
• Experience in handling corporate clients, helpdesk queries, and ticketing/CRM tools.
• Basic understanding of software implementation, client onboarding, and project coordination.
• Excellent verbal and written communication, presentation, and client-handling skills.
• Strong problem-solving, analytical, coordination, and follow-up skills.
• Ability to manage multiple client requirements and deadlines effectively.
• Candidates based in Delhi NCR will be preferred.

Apply now to hr@dreamsol.biz or DM us for more details.