CRM Executive

The Luxury CRM & Client Specialist manages lead workflows, nurtures high-value relationships with trade partners (interior designers, architects, real estate developers), and engages High-Net-Worth Individual (HNWI) clients. This role qualifies and distributes incoming leads to the sales team, maintains a rigorous follow-up cadence, maximizes customer lifetime value, and delivers white-glove client experiences.

Lead Management & Distribution

Lead Qualification & Filtering: Review and vet incoming inbound leads (website inquiries, showroom inquiries) to evaluate buying intent, project scope, and client fit.

Smart Lead Assignment: Efficiently distribute qualified leads to appropriate sales consultants based on client profiles, designer expertise, product categories.

Follow-Up: Establish and enforce structured follow-up cadences for new and existing leads; conduct regular check-ins with sales consultants to ensure no lead falls through the cracks.

CRM Systems & Data Management

Maintain accurate, up-to-date client and lead records within the CRM platform.

Segment client lists based on purchasing behavior, aesthetic preferences, geography, and engagement levels for hyper-targeted marketing campaigns.

Monitor client journeys from lead intake through post-delivery satisfaction to prevent drop-off and secure Google reviews.

Sales Support & Client Experience

Partner with floor sales consultants to transition walk-in clientele into long-term cataloged relationships.

Coordinate white-glove post-delivery follow-ups, resolving service requests or custom order inquiries promptly.

Any degree

Min 1 year experience in the same role

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person