Customer Care Executive

Job Title

Customer Support Executive

Experience

Fresher to 1 year

Location

Gurgaon

Job Type

Full-Time

Industry

E-Commerce

Job Summary

We are looking for a dynamic and customer-focused Customer Support Executive to join our team in Gurgaon. The ideal candidate will be responsible for handling customer queries via calls and chats, providing excellent service and ensuring customer satisfaction.

Key Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Respond to customer queries via chat and calls.

Provide accurate information and resolve customer complaints in a timely manner.

Maintain records of customer interactions and follow up where necessary.

Escalate unresolved issues to the appropriate internal teams.

Ensure high levels of customer satisfaction through excellent service.

Key Skills Required

Good communication skills (verbal and written).

Basic computer knowledge (MS Office, typing, internet browsing).

Ability to handle chats and calls simultaneously.

Problem-solving attitude and a customer-first approach.

If you're interested then please share your CV at hr@easynxt.com

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹20,000.00 per month

Language

Hindi (Preferred)

English (Preferred)

Work Location

In person