Telecaller

Job Title

Telecaller / Patient Relationship Executive

Company

SKCCR Care

Location

Kochi, Kerala

Employment Type

Full-time

Job Overview

SKCCR Care is looking for enthusiastic and responsible Telecallers to join our team. The candidate will be responsible for handling patient enquiries, making follow-up calls, explaining clinic services and coordinating appointment bookings.

Roles and Responsibilities

Make outbound calls to patients and prospective leads.

Handle incoming enquiries from social media, WhatsApp and other sources.

Follow up with interested patients and convert genuine enquiries into appointments.

Explain clinic services and treatment-related information based on approved guidelines.

Schedule appointments and coordinate with the concerned team.

Maintain accurate patient details and call updates in the CRM system.

Ensure timely follow-ups with pending and interested leads.

Maintain professional and polite communication with patients.

Achieve assigned calling and appointment booking targets.

Update daily call reports and follow-up status.

Requirements

Good communication skills in Malayalam.

Basic English communication skills.

Hindi or other language skills will be an added advantage.

Basic computer knowledge.

Ability to handle phone calls confidently.

Good listening and interpersonal skills.

Freshers and experienced candidates can apply.

Salary & Benefits

Salary

₹12,000–₹17,000 per month, based on experience and skills.

Performance-based incentives.

Training and guidance will be provided.

Company-provided mobile phone and computer/system will be provided for all work-related activities.

Full-time job opportunity.

Preferred Candidate

Candidates who are patient, polite, confident and interested in customer service are encouraged to apply. Freshers and experienced candidates are welcome to apply. Training and guidance will be provided to selected candidates.

How to Apply

Interested candidates can apply through Indeed with their updated resume or any of the channel below

WhatsApp

Share your updated resume through WhatsApp at +91 62386 92180.

Email

Send your updated resume to "susmithaskccr@gmail.com"

Please mention "Telecaller Job Application – SKCCR Care" when submitting your resume.

Freshers and experienced candidates are welcome to apply. Shortlisted candidates will be contacted for the interview process.

Pay

₹13,000.00 - ₹17,000.00 per month

Benefits

Cell phone reimbursement

Application Question(s)

Are you a fresher or an experienced candidate? Please mention your experience.

Are you fluent in speaking Malayalam? (Yes/No)

Can you communicate in basic English? (Yes/No)

Do you have basic knowledge of computers, Excel and CRM software? (Yes/No)

When can you join? Please mention your availability.

Work Location

In person