Customer Care Executive

Job SummaryWe are looking for an empathetic, articulate, and customer-focused Customer Care Executive to be the frontline voice of our Ayurvedic brand. You will guide customers on their holistic wellness journeys by answering product inquiries, processing orders, resolving post-purchase issues, and recommending natural remedies tailored to their everyday health needs.Key Responsibilities

• Omnichannel Customer Support: Handle inbound and outbound customer inquiries promptly across phone calls, WhatsApp, email, and live chat.
• Product Education \& Guidance: Explain the ingredients, benefits, usage instructions, and shelf life of our Ayurvedic formulations in simple, clear terms.
• Consultation Coordination: Route complex health or dosage questions to our in-house Ayurvedic doctors and schedule patient consultations when needed.
• Order \& Logistics Management: Assist customers with placing orders, tracking shipments, managing returns or replacements, and resolving delivery delays with courier partners.
• Consultative Upselling \& Retention: Identify customer wellness goals to recommend complementary products, refill reminders, and ongoing wellness packages.
• CRM \& Feedback Logging: Record all customer interactions, order updates, and product feedback accurately in our CRM system to help improve our formulations and service.

Qualifications \& Skills

• Education: Bachelor’s degree in any discipline (a background in Ayurveda, BAMS, pharmacy, or life sciences is a strong plus).
• Experience: 0–3 years of experience in customer service, telecalling, D2C e-commerce support, or healthcare/wellness call centers.
• Communication: Fluent verbal and written communication skills in English and \[Insert Regional Languages, e.g., Hindi / Malayalam / Tamil].
• Technical Proficiency: Comfortable using CRM software, MS Excel, ticketing tools, and WhatsApp Business platforms.
• Core Traits: High patience, active listening, genuine interest in Ayurveda and holistic wellness, and strong problem-solving abilities.

What We Offer

• Competitive base salary plus performance-based retention and sales incentives.
• Comprehensive training on Ayurvedic principles and our complete product catalog.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person