Customer Care Manager – Tele calling Operations

Company

SeaBerry Foods Pvt. Ltd.

Industry

FMCG – Frozen \& Chilled Food Products

Location

Kerala

Job Summary

We are looking for an experienced Customer Care Manager to manage our telecalling team and oversee customer care operations across the company. The candidate will be responsible for team performance, customer relationship management, order coordination, collection follow-ups, and ensuring smooth communication between customers and regional hubs.

Key Responsibilities

• Manage and supervise the entire telecalling and customer care team.
• Monitor daily calling activities and ensure staff achieve assigned call targets.
• Ensure regular customer follow-ups for order generation and repeat sales.
• Monitor outstanding payments and coordinate with customers for collection follow-ups.
• Track live orders and coordinate with respective hubs for timely order acceptance and delivery.
• Handle customer complaints, service issues, and escalations.
• Monitor daily team performance, productivity, and customer conversion.
• Prepare daily, weekly, and monthly performance reports.
• Ensure proper customer database management and follow-up records.
• Train, motivate, and evaluate telecalling staff to improve productivity.
• Coordinate with sales teams, hub in-charges, accounts, and management.
• Implement effective calling strategies to improve sales and customer retention.

Requirements

• Minimum 3–5 years of experience in customer care or telecalling operations.
• Previous experience managing a telecalling team is preferred.
• FMCG, food distribution, or e-commerce experience will be an advantage.
• Strong team management and communication skills.
• Good knowledge of MS Excel and reporting.
• Ability to handle customer escalations and achieve team targets.
• Strong coordination and problem-solving skills.

Benefits

• Attractive salary based on experience

Pay

₹18,000.00 - ₹30,000.00 per month

Work Location

In person