Tele Calling Executive

Job Title

Telecalling Executive

Location

VPS Lakeshore Hospital, Kochi

Experience

1–2 Years (Freshers with good communication skills may also apply)

Salary

Based on experience and industry standards.

Key Responsibilities

• Make inbound and outbound calls to prospective patients and customers.
• Explain hospital services, specialties, health check-up packages, and available facilities.
• Follow up with leads and convert enquiries into appointments.
• Maintain accurate records of calls, enquiries, and follow-ups.
• Coordinate with respective departments for appointment scheduling.
• Handle customer queries professionally and provide appropriate information.
• Conduct follow-up calls with patients as required.
• Achieve assigned calling targets and lead conversion goals.
• Maintain confidentiality of patient information.
• Prepare daily and periodic calling reports for management.

Educational Qualification

• Any Graduate / MHA

Required Skills

• Excellent verbal communication skills.
• Good interpersonal and convincing skills.
• Basic computer knowledge and MS Office proficiency.
• Good telephone etiquette and customer-handling skills.
• Ability to manage multiple enquiries and follow-ups.
• Fluency in English and Malayalam; additional languages will be an advantage.

Work Location

In person