Collection Executive / Officer

Contact customers through telephone, email, and other communication channels regarding overdue payments. Follow up regularly on outstanding and overdue accounts. Understand customers’ payment difficulties and negotiate suitable repayment plans. Maintain accurate records of customer interactions, commitments, and payment status. Meet assigned daily, weekly, and monthly collection targets. Follow company policies and applicable regulations during the recovery process. Coordinate with internal teams regarding disputed accounts and payment issues. Escalate difficult or unresolved cases to the appropriate supervisor. Provide regular reports on collection activities and recovery performance. Maintain professionalism and confidentiality while dealing with customers.