Technical Support Executive

VisionaryHire · Gurugram

Pay₹32,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted11 Nov3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list35 named

Technical troubleshootingNetwork troubleshootingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationSupport ticket trackingClient enquiry handlingIncident documentationTicketing softwareEscalation managementInternal team coordination for query resolutionEquipment troubleshootingEnglishTechnical supportMicrosoft OfficeVoice-based call centre experienceAchieving service-level targetsSLA adherenceBachelor's degreeClient servicesHardware supportCustomer support ticket managementHelp desk systemsServiceNowClient communication skillsCross-functional collaborationEscalation handlingInternal team coordination for issue resolutionIncident log maintenanceCommunication skillsCross-functional communicationIssue reportingClient interaction via phone callsSystem issue identification

About this job

Technical Support Executive (E-Charger & EV Technical Customer Service Desk)

Sector 18, Gurgaon

32k CTC/M

5 days working | Rotational Shifts | Free Cab Facility (Pick & Drop, within 15km)

Key Responsibilities

Technical Support & Troubleshooting: Provide expert assistance for E-Charger / EV hardware, connectivity, app integration, and charging session issues.
Incident & Ticket Resolution: Diagnose customer queries, log ticket details, and maintain high First Contact Resolution (FCR) rates.
Cross-Functional Escalation: Coordinate with Level-2 technical teams and field engineers for complex hardware or network faults.
SLA & Compliance: Adhere to customer service SLAs, maintaining precise logging and client satisfaction standards.

Eligibility & Candidate Requirements

Work Experience: Minimum 6 months to 1 year of hands-on experience in technical customer service (experience in E-Charger / EV charging / IoT desk processes preferred).
Communication Skills: C1 Level English Excellent verbal command and written comprehension.
Educational Qualification: Open to both Graduates and Undergraduates in any discipline.
Technical Aptitude: Basic understanding of hardware/software troubleshooting, IoT devices, or electrical charging systems.
Availability: Immediate Joiners Only Candidates ready to start immediately will be given priority.

Pay: ₹32,000.00 per month

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Do you have experience handling customer issues through voice calls and ticketing systems?

Do you have experience in troubleshooting hardware, software, connectivity, or application-related issues?

Can you join immediately?

Are you comfortable with ₹32,000 CTC per month?

Are you comfortable working in rotational shifts and 5 days a week?

Rate yourself in English Communication, where B2 – Upper Intermediate, C1 – Advanced, C2 – Proficient.

Experience

Technical support: 1 year (Required)
Work Location: In person

Similar jobs in Gurugram22 liveSee all →

Technical Support Group Lead (TSG) - Mobile RoboticsNovus Hi-Tech · Gurgaonvia Adzuna Technical Support Executive || GurgoanAtain · Gurugramvia SimplyHired Technical Support Specialist-3SOTIIND SOTI India Private · Gurgaonvia Adzuna Technical Support Engineer - Voice (International)CONFIDENTIAL · Gurugramvia Naukri Senior Technical Support Specialist, Level 2SOTI Inc. · Gurugramvia SimplyHired LMS Support | International Technical Support | GurugramNiit Learning Systems · Gurugramvia Naukri

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →