Customer Care Executive

Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.

Maintain accurate and up-to-date records of customer interactions, issues, and resolutions.

Collaborate with other teams to improve product functionality and customer experience.

Assist in the development of support documentation and knowledge base articles.

Meet or exceed performance targets for customer satisfaction, response time, and resolution time.

Understand customer issues and guide them through effective solutions with clear instructions.

Coordinate with internal teams to resolve complex issues and improve product functionality.

Assist in creating and updating support documentation and knowledge base articles.

Ensure high levels of customer satisfaction by meeting or exceeding response time and resolution targets.

Follow company support processes and contribute to continuous service improvement.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Flexible schedule

Internet reimbursement

Life insurance

Provident Fund

Work Location

In person