Customer Support & Administrative Assistant

Job Summary

We are seeking a proactive and organized Customer Support & Administrative Assistant to join our team. This role involves assisting customers with inquiries and providing general office support to ensure smooth daily operations.

Key Responsibilities

Customer Support

Respond promptly to customer inquiries via phone, email, and chat

Resolve customer issues, escalations, and follow up to ensure satisfaction

Maintain accurate records of customer interactions and transactions

Provide product/service information and troubleshoot basic problems

Collect and relay customer feedback to relevant teams

Administrative Support

Manage office correspondence (emails, mailings, and phone messages)

Organize and maintain electronic and paper filing systems

Order office supplies and manage inventory

Qualifications & Skills

Graduation

Basic verbal and written communication skills

Strong organization, time-management, and multitasking abilities

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Friendly, patient, and customer-focused attitude

Ability to work independently and collaboratively in a fast-paced environment

Experience

0–1 year in customer service or administrative support

Location

Hyderabad, On‑site (6‑day work week)

Salary

₹20,000–₹25,000 per month

Job Type

Full-time

Pay

₹23,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Location

Kondapur, Hyderabad, Telangana (Preferred)

Work Location

In person