Telecaller ( NO SALES TARGET)

About the Role

We are building a Mentor Community as part of our Community Development initiative, through which students can receive free career mentorship from experienced professionals.

We are looking for Telecallers who can connect with students, understand their career plans, identify their requirements, and coordinate with the appropriate mentor.

This is not just a traditional telecalling role. The Telecaller will be the first point of contact in the student's career journey.

Key Responsibilities

Contact students from the assigned database.

Introduce the Free Career Mentorship Program as part of our Community Development initiative.

Build a friendly conversation with students and understand their career aspirations.

Ask structured questions regarding

Current education

Career interest

Desired job role

Short-term career plan

Long-term career goal

Current skills

Career challenges

Plans after graduation

Understand and document the student's career plan.

Identify the appropriate mentorship requirement.

Categorize students according to their career interests and requirements.

Schedule the student with the relevant mentor.

Follow up with students before the mentorship session.

Ensure students attend the scheduled mentorship session.

Maintain accurate student information in CRM/Excel.

Share qualified mentorship opportunities with the internal team.

Coordinate with mentors and the Sales Team.

Follow up with students after mentorship when required.

Hand over qualified and interested students to the Sales Team for further counselling.

Key Objective

The Telecaller's primary objective is

Connect → Understand → Qualify → Document → Schedule Mentorship → Follow Up → Handover

The Telecaller is not expected to force a course sale during the initial call.

Candidate Requirements

Excellent communication skills.

Malayalam and English communication is preferred.

Good listening ability.

Confident while speaking with students.

Ability to ask meaningful questions and understand student requirements.

Good follow-up skills.

Basic computer/CRM knowledge.

Positive and energetic attitude.

Target-oriented mindset.

Freshers can apply. Candidates with experience in telecalling, education sales, counselling, customer support, or lead generation will have an advantage.

KPIs

Daily calls

Meaningful conversations

Students qualified for mentorship

Mentorship appointments scheduled

Mentorship attendance

Quality of student information collected

Qualified leads handed over to Sales

Follow-up performance

CRM accuracy

We Are Looking For

Someone who can talk less like a salesperson and more like a career-support representative—someone who can genuinely understand what the student wants to become and connect them with the right mentor.

Pay

₹8,000.00 - ₹10,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Work Location

In person