Healthcare Telecaller / Inside Sales Executive

Job Description

Healthcare Telecaller / Inside Sales Executive

Location

Kochi, Kerala

Experience

1–3 years

Employment Type

Full-time

Department

Sales / Business Development

About the Role

We are looking for an enthusiastic and target-oriented Healthcare Telecaller / Inside Sales Executive to join our team in Kochi. The role involves connecting with healthcare prospects across India, Saudi Arabia, and the UAE, understanding their requirements, introducing our healthcare products/services, conducting product demonstrations, and converting qualified leads into customers.

The ideal candidate should have experience in telecalling, inside sales, healthcare sales, or a similar domain, with strong communication and relationship-building skills.

Key Responsibilities

Make outbound calls to prospective customers across India, Saudi Arabia, and the UAE.

Identify and qualify potential leads based on their healthcare requirements.

Explain our healthcare products/services clearly and professionally.

Conduct online product demonstrations for interested prospects.

Follow up consistently with leads through calls, WhatsApp, email, and other communication channels.

Understand customer needs and recommend suitable products or solutions.

Maintain accurate records of calls, leads, follow-ups, demos, and sales activities in the CRM.

Work towards achieving monthly sales, demo, and conversion targets.

Build and maintain strong relationships with prospective and existing customers.

Coordinate with the sales, product, and customer support teams to ensure a smooth customer journey.

Track and follow up on quotations, proposals, and pending decisions.

Collect customer feedback and communicate relevant requirements to the internal team.

Stay updated on the company's healthcare products, features, pricing, and value proposition.

Requirements

1–3 years of experience in telecalling, inside sales, business development, healthcare sales, or a similar role.

Experience in the healthcare/medical/health-tech sector will be an advantage.

Excellent English communication and interpersonal skills.

Ability to confidently communicate with customers from India, Saudi Arabia, and the UAE.

Strong convincing, negotiation, and follow-up skills.

Comfortable conducting product presentations and demonstrations over online platforms.

Customer-oriented approach with a strong focus on achieving targets.

Good computer skills and familiarity with CRM systems, MS Office/Google Workspace, WhatsApp, Zoom/Google Meet, etc.

Ability to work independently as well as collaboratively within a sales team.

Preferred Skills

Experience handling GCC customers or international clients.

Knowledge of healthcare products, software, medical services, or health-tech solutions.

Familiarity with lead generation and sales conversion processes.

Strong telephone etiquette and professional communication.

Malayalam proficiency is preferred for the Kochi-based role; Arabic language skills would be an added advantage.

Key Performance Indicators (KPIs)

Number of outbound calls and qualified leads generated.

Product demos scheduled and completed.

Lead-to-demo and demo-to-sale conversion rates.

Monthly sales/revenue achievement.

Follow-up effectiveness and lead response time.

Customer engagement and retention.

What We Offer

Competitive salary with performance-based incentives.

Opportunity to work with international healthcare customers.

Exposure to India and GCC markets.

Training on healthcare products and sales processes.

Growth opportunities within the sales and business development team.

If you are a motivated sales professional who enjoys speaking with customers, conducting product demos, and converting opportunities into business, we would love to hear from you.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person