Healthcare Telecaller / Inside Sales Executive

Job Description: Healthcare Telecaller / Inside Sales Executive

Location

Kochi, Kerala

Experience

1–3 years

Employment Type

Full-time

Department

Sales / Business Development

About the Role

We are looking for an enthusiastic and target-oriented Healthcare Telecaller / Inside Sales Executive to join our team in Kochi. The role involves connecting with healthcare prospects across India, Saudi Arabia, and the UAE, understanding their requirements, introducing our healthcare products/services, conducting product demonstrations, and converting qualified leads into customers.

The ideal candidate should have experience in telecalling, inside sales, healthcare sales, or a similar domain, with strong communication and relationship-building skills.

Key Responsibilities

• Make outbound calls to prospective customers across India, Saudi Arabia, and the UAE.
• Identify and qualify potential leads based on their healthcare requirements.
• Explain our healthcare products/services clearly and professionally.
• Conduct online product demonstrations for interested prospects.
• Follow up consistently with leads through calls, WhatsApp, email, and other communication channels.
• Understand customer needs and recommend suitable products or solutions.
• Maintain accurate records of calls, leads, follow-ups, demos, and sales activities in the CRM.
• Work towards achieving monthly sales, demo, and conversion targets.
• Build and maintain strong relationships with prospective and existing customers.
• Coordinate with the sales, product, and customer support teams to ensure a smooth customer journey.
• Track and follow up on quotations, proposals, and pending decisions.
• Collect customer feedback and communicate relevant requirements to the internal team.
• Stay updated on the company's healthcare products, features, pricing, and value proposition.

Requirements

• 1–3 years of experience in telecalling, inside sales, business development, healthcare sales, or a similar role.
• Experience in the healthcare/medical/health-tech sector will be an advantage.
• Excellent English communication and interpersonal skills.
• Ability to confidently communicate with customers from India, Saudi Arabia, and the UAE.
• Strong convincing, negotiation, and follow-up skills.
• Comfortable conducting product presentations and demonstrations over online platforms.
• Customer-oriented approach with a strong focus on achieving targets.
• Good computer skills and familiarity with CRM systems, MS Office/Google Workspace, WhatsApp, Zoom/Google Meet, etc.
• Ability to work independently as well as collaboratively within a sales team.

Preferred Skills

• Experience handling GCC customers or international clients.
• Knowledge of healthcare products, software, medical services, or health-tech solutions.
• Familiarity with lead generation and sales conversion processes.
• Strong telephone etiquette and professional communication.
• Malayalam proficiency is preferred for the Kochi-based role; Arabic language skills would be an added advantage.

Key Performance Indicators (KPIs)

• Number of outbound calls and qualified leads generated.
• Product demos scheduled and completed.
• Lead-to-demo and demo-to-sale conversion rates.
• Monthly sales/revenue achievement.
• Follow-up effectiveness and lead response time.
• Customer engagement and retention.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with international healthcare customers.
• Exposure to India and GCC markets.
• Training on healthcare products and sales processes.
• Growth opportunities within the sales and business development team.

If you are a motivated sales professional who enjoys speaking with customers, conducting product demos, and converting opportunities into business, we would love to hear from you.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person