Sr. CRM Executive

Job Title

CRM Executive

Department

Customer Relationship Management

Experience

1–3 Years

Location

RING ROAD SURAT

Job Responsibilities

Manage and maintain customer data in the CRM system.

Handle customer queries, follow-ups, and requests.

Maintain regular communication with existing customers.

Coordinate with sales, accounts, and other departments.

Track leads, enquiries, orders, and customer follow-ups.

Prepare daily/weekly/monthly CRM reports.

Update customer information and ensure data accuracy.

Handle customer feedback and coordinate for timely resolution.

Build and maintain good relationships with customers.

Follow up with customers regarding payments, orders, delivery, or services.

Required Skills

Good communication and interpersonal skills.

Basic knowledge of CRM software and MS Excel.

Good follow-up and coordination skills.

Ability to maintain accurate records.

Problem-solving and customer-handling skills.

Hindi/English/Gujarati communication can be an advantage.

Pay

₹18,000.00 - ₹25,000.00 per month

Work Location

In person