Customer Service Desk -

Job Description – Customer Service Desk (Retail Store)

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Position

Customer Service Desk – Team Member

Department

Customer Service

Location

[Location]

Experience

1–2 Years

Qualification

10th / 12th Pass or equivalent

Industry

Retail / Grocery / Gourmet Retail

Job Responsibilities

Greet customers and provide courteous and professional assistance.

Handle customer queries, requests, feedback, and complaints.

Assist customers with product information, store facilities, and services.

Handle returns, exchanges, and customer issues as per company policy.

Manage customer calls and provide accurate information.

Coordinate with different departments to resolve customer concerns.

Maintain proper records of customer complaints and feedback.

Support membership, loyalty programs, and promotional activities.

Ensure the Customer Service Desk is clean, organized, and well-maintained.

Escalate unresolved customer issues to the Department Manager.

Follow company policies, SOPs, and customer service standards.

Skills Required

Good communication and interpersonal skills.

Pleasant personality and customer-focused approach.

Good problem-solving and coordination skills.

Basic computer knowledge.

Ability to handle customers professionally.

Positive attitude and willingness to learn.

Preferred

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Pay

₹15,000.00 - ₹30,000.00 per month

Benefits

Provident Fund

Work Location

In person