Team Leader - Operations

Team leader supervises ground operations at client locations and ensures smooth and timely operations.

Responsibilities

• Plan driver roster and ensure that the drivers and vehicle report on time for their duty and delivery dispatch happens on time.
• Provide or arrange back up in case of risk of reporting failure.
• Track drivers and periodically post status reports and updates related to delivery.
• Expedite late deliveries or resolve any unforeseen issues like vehicle breakdown or accidents.
• Collect and deposit any cash or returned items at the close of shift.
• Perform periodic inspection of vehicles and charging infrastructure.
• Ensure timely repair and maintenance, if necessary, as per direction provided by hub in charge.
• Provide any MIS related data to central teams for tracking billing, performance, or attendance.
• Do regular partner briefings and uphold the company code of conduct.
• Select, onboard and train driver partners. Ensure app adoption and sop adherence.
• Resolve any driver disputes especially after payroll.

Mandatory Requirements

• At least 6 month years of experience leading a field team or drivers
• Basic knowledge of Excel or Google sheet to submit data.
• Resourceful and strong problem-solving abilities on the ground
• Strong ability to multitask and manage driver partner and multiple sites simultaneously

Good to Have

Past experience working with electric cargo 3w

• Minimum 2 years experience working in ecommerce and e--grocery delivery companies.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person