Customer Service Executive - PVR cinemas - Kochi

A Service Associate is responsible for providing excellent customer service and ensuring smooth day-to-day operations. The role involves assisting customers, handling their requests, resolving complaints, maintaining service standards, and coordinating with other team members. Key Responsibilities: Greet and assist customers in a friendly and professional manner. Understand customer needs and provide appropriate solutions. Handle customer queries, complaints, and service requests. Maintain accurate records and complete required documentation. Coordinate with different departments to ensure timely service. Follow company policies, procedures, and quality standards. Maintain a clean, organized, and customer-friendly work environment. Support the team in achieving customer satisfaction and business goals. Skills Required: Good communication and interpersonal skills. Customer-focused attitude. Problem-solving and teamwork abilities. Basic computer knowledge. Ability to work under pressure and manage multiple tasks. Professional and positive attitude.

Pay

₹16,500.00 - ₹21,000.00 per month

Benefits

• Flexible schedule
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location

In person