Booking & Communications Admin

Job Summary

We are seeking an energetic, highly organized, and enthusiastic Booking \& Communications Officer to join our back-office healthcare staffing team based in Kacheripady, Kochi. In this night-shift role, you will act as the vital bridge between our UK care home clients, our office, and our dedicated care staff, while also supporting key internal HR tasks.

Your core objective will be ensuring shifts are filled efficiently using our in-house booking app, managing daily schedules, maintaining professional communication with stakeholders, and assisting with day-to-day HR and personnel coordination.

Key Responsibilities

App \& Shift Management

Monitor, manage, and update the shift-allocation platform/app in real-time during UK operational hours.

Match available shifts at UK care homes with the right qualified healthcare assistants (HCAs) and nurses based on their availability, skills, and requirements.

Proactively identify unallocated or hard-to-fill shifts and take quick action to resolve them.

Staff \& Client Communication

Act as the primary point of contact for care staff and UK care home managers via phone, messaging, and email, handling shift inquiries, confirmations, and scheduling updates with fluent English.

Build and maintain strong professional relationships with care home coordinators to understand their ongoing and emergency staffing requirements.

Provide prompt, polite, and reassuring customer service to resolve any last-minute cancellations, lateness, or rota discrepancies.

HR \& Administrative Support

Assist with basic HR functions such as initial candidate screening, scheduling interviews, and maintaining personnel records.

Coordinate compliance and onboarding paperwork to ensure staff files are up to date.

Keep accurate records of shift bookings, staff attendance, performance notes, and cancellations within the system.

Key Requirements \& Qualifications

Freshers \& Immediate Joiners: We warmly welcome freshers to apply, and we are looking for candidates who can join immediately! Full training on our internal systems and processes will be provided.

Communication Skills: Exceptional verbal and written English communication skills (clear, fluent, and confident) with a professional phone manner.

Enthusiasm \& Drive: A high-energy, positive mindset with the ability to thrive in a fast-paced environment.

Tech-Savvy

Comfortable navigating mobile apps, scheduling software, and digital communication tools.

Organizational Skills

Strong multitasking abilities with exceptional attention to detail and time management.

Shift Flexibility

Must be comfortable working the permanent night shift from 8:30 PM to 5:30 AM.

What We Offer

Salary

₹16,000 to ₹18,000 per month (depending on experience).

A supportive, dynamic, and growing work environment in the heart of Kochi.

Opportunities for career progression within our expanding group of healthcare agencies.

Pay

₹16,000.00 - ₹18,000.00 per month

Work Location

In person