CRM Executive

About the Role

CRM Executive Customer Relationship Management (CRM) Fresher / 0–1 Year Ahmedabad

We are looking for a CRM Executive – Fresher who is enthusiastic about customer interaction, communication, and data management.

The candidate will be responsible for handling customer calls and chats, maintaining customer records, and preparing basic CRM reports.

Customer Calling

Handle inbound and outbound customer calls.

Assist customers with basic queries related to products, orders, delivery, payments, and services.

Follow up with customers when required.

Understand customer concerns and provide appropriate information or resolution.

Escalate complex issues to the concerned team.

Maintain proper records of customer calls and follow-ups.

Customer Chat Support

Respond to customer queries through chat, WhatsApp, and other support channels.

Provide accurate and polite responses to customers.

Assist customers with order, product, delivery, return, and general queries.

Follow the defined response time and support process.

Maintain proper customer conversation records.

CRM & Reporting

Update customer and query details in the CRM system.

Prepare daily and weekly basic reports.

Track customer calls, chats, queries, and pending cases.

Maintain Excel / Google Sheets records.

Ensure accuracy of customer and report data.

Support the team in preparing regular CRM performance reports.

Customer Experience

Maintain a friendly and professional communication style.

Understand customer requirements and provide helpful solutions.

Take customer feedback and share important issues with the team.

Follow company processes and customer service guidelines.

Support CRM campaigns and customer engagement activities when required.

Who Can Apply?

Freshers are welcome.

Candidates with a degree/diploma in BBA, B.Com, MBA, or any relevant field can apply.

Candidates interested in Customer Support, CRM, Customer Experience, or Operations are preferred.

Pay

Up to ₹25,000.00 per month

Benefits

Paid sick time

Paid time off

Work from home

Work Location

In person